Return Policy:

Welcome to livingorganicsoils.com. We strive to provide you with a positive shopping experience. In the event that you are not completely satisfied with your purchase, we offer the following Return Policy to ensure your satisfaction:

  1. Returns and Exchanges:
  • We accept returns and exchanges within 15 days of receipt of the product.
  • To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it.
  • Please contact our customer service team at support@livingorganicsoils.com to initiate the return process and receive a Return Authorization (RA) number.
  1. Refund Process:
  • Once your return is approved and received, we will inspect the product to ensure it meets the return requirements.
  • If the return is accepted, a refund will be issued to the original payment method used for the purchase.
  • Please allow 15 business days for the refund to be processed and reflected in your account.
  1. Return Shipping:
  • Return shipping fees are the responsibility of the customer unless the product is damaged, defective, or incorrect.
  • We recommend using a trackable shipping method to ensure the safe return of the product.
  • Please include the RA number on the return package to expedite the processing of your return.
  1. Damaged or Defective Products:
  • If you receive a damaged, defective, or incorrect product, please contact us immediately to arrange for a replacement or refund.
  • We may request photo evidence of the damage or defect to expedite the resolution process.
  1. Non-Returnable Items:
  • Certain products may not be eligible for return due to hygiene reasons, copyright regulations, or customization.
  • Please refer to the product description or contact our customer service team for information on non-returnable items.
  1. Contact Us:
  • If you have any questions or concerns about our Return Policy, product returns, or exchanges, please reach out to our customer service team at support@livingorganicsoils.com
  • We are here to assist you and ensure your satisfaction with your shopping experience on www.livingorganicsoils.com.

By making a purchase on our website, you agree to abide by the terms of our Return Policy. We value your feedback and are committed to providing exceptional customer service. Thank you for choosing Living Organic Soils.